If you own a business website, but you don’t have the workforce nor the infrastructure to set up your own IT department, it’s best to get the services of an outside company. The firm will handle everything related to your information technology requirements. This way, you can focus all of your time and attention to the operation of your core business. If it’s your first time to hire an outside IT maintenance company, here are the most common services you should get from them:
- Uptime Maintenance
In the simplest of terms, uptime refers to the measure of time that your website is up and running. If the company is any good, it shouldn’t offer you less than 99.9% of uptime rate; since this is the standard out there. The company will make sure that your website is always up and running regardless of spikes in traffic levels.
- Real-Time Consultancy
You should be able to call the company any time of the day or night to consult with any issue regarding your IT network or infrastructure. You can also ask for updates relating to the status of any network project or upgrade that’s currently going on.
- Network Security
This is among the most critical responsibilities of IT maintenance companies. They put up security measures to safeguard your website, data, content, files, and other resources from hacking and theft.
- Data Recovery in Cases of Data Loss and Hacking
No matter how secure your website is, there is always a risk of losing data. If data loss happens, it’s the responsibility of the IT company to try and retrieve your lost files and documents.
The IT company you hire should offer most if not all of the services mentioned in the list above. Basically, you have to relinquish all of your IT responsibilities to the firm. They will perform a much better job if they have access to your full network and infrastructure. Since you are giving them control over your IT department, you should only hire a company that you can completely trust.